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NOC + 24/7 Support

Our Network Operations Center (NOC) and our remote/on-site support structure, unified into one continuous-availability service for your IT and OT infrastructure.

Context and approach

Monitoring network availability and responding when something breaks are two sides of the same need: detecting a problem doesn't help much without a team that can resolve it quickly. That's why we unified our NOC with our remote and on-site support structure into one service, with visibility and response under the same provider.

We operate under ITIL methodology, with continuous monitoring of servers, switches, and firewalls, industrial protocol supervision, and a support structure with 8x5 and 24x7 service levels tailored to each client.

What's included in this service?

  • 24x7 monitoring — physical/virtual servers, switches, and firewalls.
  • Industrial protocol supervision — Modbus, MQTT, OPC UA.
  • Dashboards and automatic reports — by area or industrial site, under ITIL methodology.
  • Permanent on-site and remote support — dedicated engineers, with 8x5 and 24x7 modalities.
  • Escalation matrix — Level 1, 2, and 3 with certified engineers.
  • Tracking and control — all consumption documented in CRM, with real-time tracking from the client portal.
Expected outcome

Availability and response under one provider

The service can be contracted independently or combined with SOC OT and SOC TI, with flexible service levels tailored to your operation's needs.

Explore more

Other Netmask services

Discover the rest of our cybersecurity, networking, and datacenter services portfolio.

01

IT Network Implementation

Active equipment for sale or as a service, discovery of existing topologies, and copper/fiber physical infrastructure.

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02

OT Network Implementation

Data networks for plants and industrial infrastructure: ruggedized active equipment, topology discovery, and copper/fiber infrastructure for production.

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03

Wi-Fi & LAN Site Survey

Wireless network diagnostics with Ekahau Sidekick 2 + Ekahau Pro: coverage, interference, and heatmaps.

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05

SOC OT

Security Operations Center for industrial environments: asset management, SIEM/IDS monitoring, ICS threat intelligence, and OT vulnerability management.

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06

SOC TI

Security Operations Center for corporate infrastructure: incident detection and response, continuous monitoring, and IT vulnerability management.

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07

Cybersecurity IT

Endpoint, server, and corporate data protection: risk assessment, resilient virtualization, endpoint protection, and data loss prevention (DLP).

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08

Cybersecurity OT

Our own Industry 4.0 framework, aligned with NIST and ISA99/IEC-62443: network segmentation, perimeter security, PLC backup, and vulnerability analysis for production environments.

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09

Virtualization and Cloud

Hyperconverged infrastructure and virtualization with Nutanix and Microsoft Hyper-V: high availability, backup, and replication.

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10

University Labs

Our own ELVIRA cloud virtual lab platform, with Cisco Networking Academy and Huawei Academy partnerships.

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11

Backup and DRP Management

Backup policies, cross-site replication, and documented, tested business continuity (DRP) plans.

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12

AI Applied to Network Management

Active topology discovery and preventive/proactive support through trained AI agents, to anticipate failures before they affect operations.

View service →

Have questions?

We know that in technology, it's not always easy to know where to start. If you're not sure what you need yet, don't worry: our team is here to listen, understand your situation, and help you find the best solution for your business.

Let's talk and take the first step together

Our portfolio is designed to respond to your technology challenges with effective solutions and close support.

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